FAQ's

Information about your shapewear

Now that you already have our shapewear, which was redesigned and perfected especially for you, we want to make sure you get the most out of it, so we share with you our most important recommendations so you can take advantage of it to its full potential.

When you finally get your hands on it... Don't panic, it will fit! The PowerNet technology of the garment allows it to adapt to the body providing high compression and freedom of movement, most likely the first time you use your shapewear you will require the help of another person to put it on, don't give up at the first attempt!

Keep in mind that from the first hours of wearing the garment. Your shapewear will expand during use and adapt to your body making it feel more comfortable so that it can be worn with higher frequency. Be patient, we aim for 12 hours of use a day, for at least 3 to 6 months, that's when you will see permanent results.

Keep in mind that you can find more tips and important recommendations for the proper use and care of your shapewear through our website and social media.

Finally, we invite you to be part of the Sol Beauty and Care community, tell us about your experiences and share with us your progress photos to help motivate more girls like you who are looking to look and feel better.

How do I choose my correct Shapewear size?

To get the most out of your shapewear, remember that it is very important to choose the right size; you should measure, with body tape, the part of your body corresponding to the garment. For the waistband, you must measure your waist above the navel without holding your breath (tucking your belly), once you have selected your product, press the option "Size Chart" in which you will see our Guide helping you choose your product. Remember that if it is the first time you buy a shapewear, consult with our customer service team to receive personalized assistance. You can contact us via the following means:

info@solbeautyandcare.com
USA: (510) 592 5164
MÉXICO: (664) 414 9614
WHATSAPP: +52 (664) 575 6005

How long does it take to receive the tracking number from an order?

Our usual fulfillment time is around 3 business days.

What is the difference between the Hourglass and the Mermaid Silhouette lines?

Hourglass: The seams in the Hourglass line are thicker, the shaping effect is marked (which means that wearing the shapewear will be noticeable), push up in buttocks is firmer, better waist definition, and there is a wider variety of sizes, both regular and irregular.

Mermaid Silhouette: In our Mermaid Silhouette, seams are discreet and unnoticeable, the shaping effect is more natural, push up in buttocks is subtle, as well as waist definition. Due to its ‘invisible’ nature, Mermaid Silhouette is friendly with light clothing.

What would it be the exchange rate for my currency (Colombian, Peru, etc)?

When you are paying in USD outside the USA, the currency exchange rate will be determined by the bank that issued your card.

What material is my shapewear made of?

All of our shapewear is made with Powernet technology to adjust and mold to your body. We only handle high-quality materials such as cotton, Nylon, and Spandex among others, which besides being resistant, they avoid any kind of skin irritation.

My Shapewear is the right size, but it feels too tight. What should I do?

Throughout the first few days of wearing your shapewear, it will feel very tight. This sensation is normal. As the shapewear is worn and washed, it becomes more flexible. To make your shapewear more moldable, we recommend leaving it in water with fabric softener for 30 minutes and then washing it by hand.

Will our shapewear hurt?

Our products are designed with high tech materials of the highest quality, which are resistant and soft to the touch, avoiding any type of irritation so that you are always comfortable. Remember that it is very important that your shapewear size is the proper one according to your body to avoid any kind of discomfort. If at any time you experience discomfort or pain, we recommend you reduce the amount of time you wear it or stop using it altogether. The use of this product is the sole responsibility of the user.

Does the shapewear show through the clothing I wear?

In most cases, the shapewear is quite discreet. However, if you wear clothes that are too thin and tight, there will be certain details that can be noticed, especially if it is a shapewear with center snaps.

Why should I use shapewear?

The use of shapewear has many benefits such as the following:

In Women:

  1. Shape your figure and help reduce sizes.
  2. Provides back support, fixing your posture.
  3. Promotes firm tissue after pregnancy.
  4. Between 2 to 4 months after surgery, it helps the skin adhere to the muscle again, avoiding inflammation and fat accumulation.
  5. Its constant use favors a curvier figure by closing the rib cage.
  6. Firms tissue and tones your muscle, and abdominal area.

The shaping vest for men:

  1. Reduces fat accumulated in the obliques and compacts the pectoral muscles.
  2. Provides back support, fixing your posture.

Shape your figure

In Sol Beauty and Care we know that every woman is different, this is why we want each of them to look and feel good about her body. That's why we are committed to our products, designed to improve women’s quality of life; with style, comfort, and quality. Your shapewear is designed with PowerNet technology, which helps mold your figure in a subtle way so that its use does not hurt or annoy you. In addition, our garments are made with the highest quality materials and the latest elastomeric technology to avoid any kind of skin irritation. Thanks to the mixture of resistant Cotton, Spandex, and Nylon materials used for the elaboration of this product.

Washing instructions for your jeans

  1. Always wash your jeans inside out and in cold water to preserve their appearance.
  2. Do not dry clean. You will only weaken the fibers of the pants much quicker.
  3. Don't leave them soaking for a long time, jeans don't need much effort to get clean.
  4. Never use bleach or dryer, spread them out in the shade and let them air dry.
  5. Hanging jeans in your closet can affect and deform their shape, it is better to store them folded.
  6. Wash separately and always inside out, at the end of the process do not twist them, this may affect the composition of the product.
  7. Wash preferably with cold water in the delicate cycle or by hand, hot water can shrink and break the fibers.
  8. Do not soak, this helps it retain its color over time.
  9. Use mild detergents, do not use bleach or fabric softeners. No matter how dirty they are, you will damage the color.
  10. Keep in mind the lifespan of the jeans, its color can change without losing its beauty.

Throughout each collection, we pay tribute to DENIM as a brand essential and a tribute to the value of luxury and sophistication represented in JEANS of perfect cut, impeccable tailoring, the best quality materials, and the most qualified molding process.

Precautions to take when washing your Shapewear

  1. Avoid using brushes to wash your product, as they may ruin the fabric of your product.
  2. Avoid abrasive detergents such as powder soaps.
  3. Do not use hot water to wash the shapewear, as high temperatures damage the fabric of your product.
  4. Do not use chlorine bleach to remove stains, to avoid damaging the fabric of the product.
  5. Do not put the product in a dryer.
  6. Do not squeeze the product after washing.

Washing instructions for your Shapewear

  1. Soak the product in room temperature water.
  2. Use a wet towel with neutral soap to clean the shapewear.
  3. In order to remove the remains of deodorant and bad odor, rub the areas that make direct contact with your underarms with the wet towel.
  4. For the intimate area, soak the area with soap and rub cloth against cloth until eliminating marks or bad odor.
  5. Once the sweat and deodorant residues have been eliminated, soak the product until the soap residues disappear.
  6. Proceed to dry the shapewear without wringing it out. Place it directly under the shade or with a fan.

Care instructions

  1. Depending on usage, you should wash your shapewear every 2 days if used daily.
  2. Washing should be done by hand with mild or neutral soap, avoiding squeezing or wringing.
  3. To dry the product, let it dry in the open air, avoiding direct sunlight.
  4. Do not dry in the drying machine. This is to prevent the heat from damaging or deforming the fibers.
  5. If you have a shapewear product, make sure that the seams between the legs are right in the middle of the crotch area to ensure that your shapewear fits properly.

Where is my shapewear from?

All of our shapewear pieces are manufactured directly in Colombia using the finest materials and ethical work conditions for every team member.

What is Powernet?

Powernet is an elastic fabric made from a mix of polyamide and elastane. Garments made with this material have greater compression than those made with Lycra alone.

Powernet fabrics have the ability to adapt to the person's body, have high compression, better drape, provide freedom of movement and recover their original shape quicker.

Due to its gradual compression, the Powernet is a garment that helps shape your body with its constant use.

Invoicing

For info on this, please send an email to: facturadigital@solbeautyandcare.com

Terms and Conditions:

The balance of our Gift Cards may only be used on purchases within the authorized Sol Beauty and Care Monterrey boutique.

Gift cards are not redeemable at any other Sol Beauty and Care point of sale; national, international, or on our website.

The balance of the gift card will correspond to the price specified on the cover displayed and/or the balance that is purchased and activated which will be covered and will be supported by the purchase receipt.

Purchases will be deducted from the user's Gift Card balance. If a purchase exceeds the balance on the user's Gift Card, the remaining amount must be settled by another payment method.

If the Gift Card balance is greater than the value of the purchase, the remaining balance will remain on the card for use on a future purchase.

Gift Cards and their balances are valid for 12 months from the date of purchase.

Gift Cards may not be used to purchase other Gift Cards or third-party gift cards and may not be resold, recredited, or used for off-premise payments, advertising, marketing, sweepstakes, promotional or commercial activities; redeemed for more than their value; redeemed for cash; refunded in cash (except to the extent required by law); or exchanged for anything other than what is offered at the Sol Beauty and Care Monterrey boutique.

The use and safekeeping of this gift card is the sole responsibility of THE CUSTOMER, therefore, due to its form of circulation and liberatory power, this gift card will not be replaced in case of theft, loss, or misuse once it has been activated and delivered to THE CUSTOMER.

Sol Beauty and Care will not assume any responsibility for the misuse of the gift card once it has been activated and delivered to THE CLIENT.

No sales tax is charged when purchasing Gift Cards; however, purchases paid for with Gift Cards will be charged applicable sales taxes.

This gift card is provided by SOL BEAUTY AND CARE S. de R.L. de C.V.

titles and comments to:

Telephone: (664) 414 9614
WhatsApp: +52 (664) 575 6005
info@solbeautyandcare.com

Restrictions of use:

Incurring in these activities may result in the cancellation of the gift card by Sol Beauty and Care. Prohibited:

  • Selling or exchanging a Gift Card for cash, or any other prepaid instrument.
  • Giving or receiving a Gift Card as payment for products or services outside of Sol Beauty and Care.
  • Using a Gift Card to pay for orders placed for commercial purposes (i.e., online stocking of inventory).
  • Using a Gift Card to make sales or pay for purchases made with the intent to resell or export such goods or services.
  • Purchasing a Gift Card from an unauthorized third party. We cannot guarantee that Gift Cards are legitimate if they are not purchased from an authorized Sol Beauty and Care Monterrey boutique.
  • Using a Gift Card to purchase certain ineligible goods and services, such as other Gift Cards.
  • The products and services eligible for purchase with our Gift Cards are subject to change at our discretion and without notice.
  • To pay for an order that includes ineligible products, you will need to provide a credit card, debit card, or another valid payment method.
  • Transfer a Gift Card to another account once the redemption code has been redeemed.
  • Redeem a Gift Card on an account if you are not the intended recipient.
  • Using a Gift Card for any illegal or unauthorized purpose.
  • Engaging in any activity that, in our sole discretion, is harmful to our customers and our reputation, betrays our goodwill, and adversely affects our business or operations.

This list of activities is not intended to be a complete or exhaustive list of all prohibited activities.Engaging in prohibited activities or using a Gift Card in violation of our Terms and Conditions may result in voiding the card in its entirety.

Does Stargaze correct vision?

No. All Stargaze products are 100% cosmetic, contain no optical prescription, and are not designed to improve or correct vision.

Do I need a prescription to use them?

No. As these are aesthetic products, no prescription is required. However, if you have pre-existing eye conditions, we recommend consulting a specialist before using any ocular accessory.

Are they safe?

Yes, as long as they are used properly. All our products are sterilized, cruelty-free, and produced under international cosmetic safety standards.

It is the user’s responsibility to maintain hygiene practices before, during, and after use.

Why don't you call them “lenses”?

We use the term “contact product” because Stargaze is neither a corrective lens nor a medical device. Our focus is on aesthetics and self-expression, aligned with the cosmetics category.

Attention

To obtain an exchange or credit, the following must be fulfilled
If the garment is not your size or you visibly believe that it will not fit, DO NOT try it on since our garments are made of sensitive material. When stretched, the steel bones may bend if forced.