Our Policies

How do I make a purchase?

Purchasing at solbeautyandcare.com is very easy, just follow these steps:

  1. Go to the Home section through our website, click on "Go To Store", look around and find your ideal product.
  2. To add products to your cart, choose color and size (compare your size with our size chart before buying). Any titles? Our sales representatives will help you find the right product for your body.
  3. When you have everything you need in your shopping cart, fill out the shipment information in the proper fields.
  4. Select your payment method and fill out your payment information, then click on "Pay". Once the payment has been accepted, you will receive an email with the purchase confirmation and your order number.
  5. Receive your product at the door of your home or office.

Is it safe to buy through Solbeautyandcare.com?

It is 100% safe to buy at solbeautyandcare.com. Both our website and payment system include Secure Socket Layer (SSL), a security protocol with which your information travels safely. Additionally, in our privacy policy you can consult the way we manage your personal data. However, it is important that you take the recommended measures to prevent fraud.

How can I modify the items in my shopping cart?

If you haven't placed your order, you can go to your shopping cart in the top right corner, it will show you the products you have chosen. There, you can erase the product you don't want, look for the right one, and select it.

If your purchase has been confirmed, we ca't modify the order. We suggest you contact our customer service representatives as soon as possible so we can best help you out.

Keep in mind that after receiving your product, you have 10 calendar days to process an exchange.

If you have any titles, please contact our customer service team:

info@solbeautyandcare.com
USA: (510) 592 5164
MÉXICO: (664) 414 9614
WHATSAPP: +52 (664) 575 6005

How long does shipping take?

The estimated shipping time is within 7 to 10 business days for the United States, 6 to 8 business days for Mexico, and 8 to 11 business days for the rest of the world.

How much does shipping cost?

Shipping to Mexico and the United States is free.

Shipping fees to other countries is $50 USD.

How can I track my order?

When we ship your products, you will receive an email notification indicating the order number and the tracking number.

With the tracking number you can see the shipment status and the estimated delivery date directly on the carrier's website.

Can I cancel an order?

Once an order is placed, we cannot make any modifications, or cancel it. We cannot stop an order if it is already being fulfilled. Please review your order in detail before placing it.

If you wish, you can start an exchange once you receive your order. Please refer to our returns and exchanges policies to do this.

How can I modify the shipping address?

If your purchase has been confirmed, we can't modify the order. We suggest you contact our customer service representatives as soon as possible so we can best help you out.

Attention: If your order has shipped, it will not be possible to change your address. Contact us to help you.

info@solbeautyandcare.com
USA: (510) 592 5164
MÉXICO: (664) 414 9614
WHATSAPP: +52 (664) 575 6005

What can I do if I am not at home when the order arrives?

If at the moment of delivery, you are not at your address, the carrier may leave it with any person of legal age who is at the registered address. If there is no one to receive the order, a new delivery attempt will be made the next business day. The carrier will make up to 2 delivery attempts before being returned to our offices. In this case, we recommend you contact the carrier to agree on a new delivery date.

What can I do if my package has not been delivered or takes longer than usual?

In different delivery companies, the shipment status may take 1 to 3 calendar days to be updated on their website.

We suggest you check the status of your order during that time. If over 3 days have gone by, and you still cannot track your order, contact us by the following means:

info@solbeautyandcare.com
USA: (510) 592 5164
MÉXICO: (664) 414 9614
WHATSAPP: +52 (664) 575 6005

SOL BEAUTY AND CARE™ is responsible for the use and protection of your personal data. You can contact us by writing to the email: info@solbeautyandcare.com

In this regard, we inform you of the following:

This notice always contemplates the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility in the processing of personal data.

The data that we collect for this:

Name
Last name
Address
Email
Telephone and/or Cellphone numbers

How we use your personal data.

  1. To contact you for purposes of promotions, sales, contacts and shipments of the products we offer.
  2. To identify you as a client.
  3. To evaluate and generate statistics on purchasing and consumption habits, internal studies of the profile of our clients and the quality of our products.
  4. To notify you of offers, new products, invite you to participate in opinion surveys to improve our products.
  5. For the creation and direct offer of new means of sale, new payment methods and marketing.
  6. To make valid guarantees and returns.

Sensitive personal data.

SOL BEAUTY AND CARE™ does not request sensitive personal data.

Information that is shared with third parties

SOL BEAUTY AND CARE™ does not transfer your personal data to third parties.

The online payment platforms available through our portal are owned by third parties which comply with their own privacy policies.

SOL BEAUTY AND CARE™ does not have access to your personal data related to the use of credit or debit cards, security codes or passwords to access bank accounts that you use for electronic payments.

Your Choices and Access Requests

We strive to offer you choices about how personal information is used and shared. Your choices include:

  • Online Advertising. You can manage third-party advertising preferences for some of the third parties we work with to serve advertising across the Internet by using the choices available at our website. We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.
  • Social Media Platforms and Networks. We encourage you to review your privacy options and settings with the social media platforms and networks you use to understand what choices you have about sharing information from those platforms and networks with us.
  • Email Choices. You can opt out of marketing or advertising emails by using the "unsubscribe" link or mechanism noted in marketing or advertising emails you receive from us. You may also request to opt out of marketing or advertising emails by contacting us through one of the methods specified in the "Contact us" section. For service or transactional emails about your Sol Beauty and Care customer account, please email info@solbeautyandcare.com . To unsubscribe from marketing or advertising emails you receive from the Sol Beauty and Care companies, please use the "unsubscribe" link or mechanism noted in the marketing or advertising emails you receive from those brands or visit the privacy policy associated with the third party that you are receiving emails from and use the choices provided therein.
  • Direct Mail Choices. You may opt out of receiving marketing or advertising by direct mail by contacting us through one of the methods specified in the "Contact us" section and sharing the name and mailing address that you would like to opt out. Please note that these requests may take up to 4–6 weeks to become effective.
  • Telephone Choices (calls and texts). You may opt out of receiving marketing or advertising calls or text messages by contacting us through one of the methods specified in the "Contact us" section and sharing the phone number that you would like to opt out.
  • Access Requests. If you have registered for an online account, we allow you to access and update certain personal information that you have provided to us by logging into your online account and using the features and functionalities available there. Unless alternate procedures are noted for your state, you may also make a request for access to personal information by sending an email or writing to us at the address specified in the "Contact us" section. We cannot grant all access requests, and we may request additional information from you to verify your identity before granting an access request.

You may have additional rights in the country or state in which you reside. Please see the options in our website for additional information.

Security and Fraud

We take steps to help protect the confidentiality and security of personal information you share with us through our website. In general, information transmitted through the Internet may not be perfectly secure, and we are unable to guarantee the security of your personal information. We encourage you to take steps to help protect the confidentiality and security of your account and personal information, including by doing the following:

  • Reviewing your Sol Beauty and Care account periodically and immediately reporting any unexpected activity or unrecognized information.
  • Installing the latest security updates and anti-virus software on your computer to help prevent malware and viruses.
  • Using complex passwords.
  • Not using the same password on more than one website.
  • Not sharing your password with others.
  • Password protecting your computer and mobile devices.
  • Signing out/logging off website sessions so that your session is closed, especially when using a public computer.

You may get in contact with websites, emails, or texts that try to lure you into providing personal information with an offer from our companies or third parties. If you become aware of any potentially fraudulent activity on a website or in an email or text, please forward the information to info@solbeautyandcare.com or call us at (510) 592 5164 so that we can follow up. You can also visit our website for additional information.

Notices, Disclosures, and State-Specific Rights

  • Links to Other Websites and Services. Our website may provide links to other Internet sites, content, or videos (embedded or direct links) maintained by third parties. We are not responsible for the sites, content, or videos accessed via the links, and we have not reviewed the privacy practices of those third parties. We encourage you to review the privacy practices of those third parties.
  • Browsers Do Not Track Signals. While we strive to offer you choices when you use our website, we do not promise that we will be able to receive or honor web browser Do Not Track signals.
  • California Privacy Rights. California law entitles residents to ask us for a notice describing what categories of personal information we share with third parties for the third parties' direct marketing purposes. Unless you request us to or consent to our doing so, Sol Beauty and Care does not sell any personal information to third parties for their own direct marketing purposes. If you have questions about these practices, please contact us at California law also provides residents with rights to request access to and deletion of certain personal information, to know whether personal information is shared, and to opt out of the sale of personal information. Some California laws also may define "personal information" differently from this Policy. To understand how we honor these California rights, to make requests regarding these rights, and to learn more about how California law defines "personal information," please visit https://oag.ca.gov/privacy/ccpa
  • Children's Privacy. Sol Beauty and Care does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to Sol Beauty and Care in connection with our website, and without prior verifiable parental consent, please contact us at info@solbeautyandcare.com so that we can take steps to delete the personal information that they provided.

International Customers

If you provide personal information through our website separate from a purchase, you agree that the personal information will be transferred to and processed in Mexico and any other country or jurisdiction at our sole discretion.

The laws that apply to the use and protection of personal information in Mexico, the United States or other countries or jurisdictions in which we transfer, or process personal information may be different from the laws and protections in your country.

How can I exchange or return a product?

Returns/exchanges for eligible products purchased through our website must be made by returning your product by mail (postal service). If you need to exchange a product, you will be able to request it within the first 10 days of receiving your purchase. The product will be eligible for exchange or return on a case-by-case basis under the following conditions:

  1. All items must be in optimal conditions, with original tags attached and original packaging. Without exception, items that have been worn, altered, or irreparably damaged will not be accepted for return.1.1. Once the product is received, the customer will have no more than 10 days to contact Sol Beauty and Care to apply for the exchange process. If the stipulated days are exceeded, the product will not be received for inspection.
  2. Discounted products do not apply for exchange or for credit in other purchases, therefore, they cannot be returned. It is advisable to check carefully when buying this type of items to prevent choosing incorrect sizes.
  3. Due to the intimate nature of some of our products, they must be tried on wearing underwear and the protective panty included in your package.
  4. It is necessary to take care of your personal hygiene when trying on your products. Since some of our products are intimate, they require special care.
  5. The product must not present any trace of odor or body fluid, or residue of hygiene products.
  6. Once Sol Beauty and Care receives your product, a thorough evaluation will be carried out and we will give you an content about your exchange or return within a period not exceeding 20 business days from receiving your product at our facilities.
  7. Only a single exchange per purchase will be accepted. To avoid inconveniences, it is recommended to take advice and choose your proper size. In case you are given a momentary credit (for pending advice), this would not apply to another return or exchange (even if the item is different).
  8. No monetary refunds.
  9. To apply for an exchange the customer must be responsible for shipping costs to be able to inspect the product at our facilities. If the product doesn't apply for an exchange, the customer must be responsible for the shipping costs too. If it is an international exchange (out of Mexico and The United States) the shipping guide will have an approximate cost of $50.00 USD. If it is a national exchange (Mexico and The United States) the shipping guide will have an approximate cost of $15.00 USD.
  10. If at the time of receiving your purchase the product has any damage, the customer will have a period of 3 days to contact Sol Beauty and Care to report it and send evidence of what happened in order to apply for an exchange or credit. Once what happened is confirmed, the brand will provide a prepaid guide to return the product to our facilities.

If the returned product does not meet the quality specifications mentioned above, the exchange will not be made, therefore, it will be returned to the sender (same shipping address).

How long does it take to make a return or exchange?

Merchandise that qualifies for returns or exchanges will be processed in 15 to 20 business days from receipt of the product. You will receive a confirmation email once the process is complete. In case of credit assignment, a notification of the assigned credit amount will be sent to you by email.

Can I exchange an item that someone bought me as a gift?

To exchange products that have been purchased as gifts, we require the person who made the purchase to contact our customer service within the first 10 calendar days of receiving it, since any modification of the generated order will only be applicable for the person who made the purchase.

What is your return and exchange policy?

For hygiene and safety reasons, STARGAZE products are not eligible for returns or exchanges once opened.

If the product shows a manufacturing defect or if the sterilized packaging is compromised, you must contact our customer service department within 5 business days from the date you received your product. One of our customer service representatives will follow up on your case accordingly.

Attention

To obtain an exchange or credit, the following must be fulfilled
If the garment is not your size or you visibly believe that it will not fit, DO NOT try it on since our garments are made of sensitive material. When stretched, the steel bones may bend if forced.